Limited WFH Voice Process — Tech Mahindra Kolkata (Remote / Immediate Joiners)
Updated: Publish-ready job brief optimized for SEO, candidate clarity, and conversions. Includes step-by-step apply guide, FAQs, and a highlights table for quick scanning.
Introduction
Looking to start (or scale) your career in customer-facing voice operations — but want the flexibility to work from home? Tech Mahindra is hiring for a limited WFH voice process supporting customer retention and blended service operations. This opening targets early-career professionals (0–1 years) and offers a short-term contractual engagement with a pathway to perform in high-volume BPO workflows. The role emphasizes strong spoken English and Hindi, consistent system readiness, a noise-cancelling headset, and the ability to pass typing, psychometric, and language assessments. If you're an immediate joiner with a stable internet/power setup and a customer-first mindset, this position could be a fast track to gaining practical BPM experience with a recognized enterprise.
Key Highlights (At a glance)
| Attribute | Details |
|---|---|
| Company | Tech Mahindra |
| Role | Customer Retention - Voice / Blended |
| Experience | 0–1 years (Fresher eligible) |
| Employment Type | Full-Time, Permanent (initial contractual: 3 months) |
| Work Mode | Limited WFH (Hiring office located in Kolkata) |
| CTC (Indicative) | 1.75–2 LPA |
| Immediate Joiners | Preferred |
| Contact | B Uday Teja — 8008614700 | bu001129031@techmahindra.com |
Role Overview & Responsibilities
This Customer Retention role centers on retaining customers through voice-based engagement and blended channels. Day-to-day activities focus on understanding customer concerns, resolving billing or service issues, and offering retention options that align with the client's commercial objectives. Because this is a retention process, empathy, negotiation, and a calm tone under pressure are vital.
Primary responsibilities
- Handle inbound and/or blended voice interactions to retain customers at risk of churn.
- Listen actively, diagnose concerns, and propose data-backed retention options aligned with client policy.
- Maintain accurate call logs and update CRM fields post-interaction.
- Meet SLA and quality metrics including AHT (Average Handle Time), FCR (First Call Resolution), and NPS-related KPIs.
- Participate in periodic training, psychometric assessments, and client validations.
What makes a strong performer
- Clear, fluent communication in English and Hindi.
- High emotional-intelligence (EQ) with persuasive but ethical negotiation skills.
- Comfort with scripted flows and ability to personalize conversations when required.
- Consistent home-office tech setup and time discipline for remote shift schedules.
Eligibility, Skills & Tech Requirements
Employers hiring for limited WFH voice roles need to ensure candidates can reliably work from home and meet client-specific readiness criteria. Below are mandatory and preferred technical and skill requirements.
Mandatory eligibility
- Experience: 0–1 years (freshers welcome).
- Typing speed: ~25 WPM with ≥90% accuracy on a 2-minute test.
- Language: Fluent spoken English and Hindi.
- Immediate joiner or short notice period preferred.
- Education: Graduates and above welcome (graduation not mandatory in this brief).
Technical & home-office setup
- System: Intel i5 or equivalent with at least 10 GB RAM (or specified minimum by client).
- Connectivity: Stable Wi-Fi with adequate upload/download speeds and reliable power backup.
- Hardware: Noise-cancelling headset (USB jack preferred) to ensure call clarity.
- Environment: Quiet, distraction-free workspace that meets client compliance for voice privacy.
B Uday Teja — Phone: 8008614700
Email: bu001129031@techmahindra.com
Application link (source posting): Apply on Naukri
Interview Flow & Selection Criteria
The selection path is typically linear to minimize candidate drop-off while ensuring quality. Expect a screening HR round followed by evaluation tests and a client/versant language round. Below is a standard sequence and tips for success.
Rounds & what to expect
- HR Round: Basic screening on availability, communication, background, and system readiness. Be crisp — have your ID, education details, and notice period ready.
- Psychometric Test: Empathy, cognitive fit, and behavioral tendencies. Be honest; these measure fit, not trick questions.
- Typing & Accuracy Test: 2-minute timed test targeting 25 WPM and 90% accuracy.
- Versant / Language Assessment: Evaluates spoken English clarity, pronunciation, and comprehension. Practice reading short passages and speaking clearly in a quiet room.
- Client Round: Final validation with the client or team lead focused on functional competence and adherence to process guidelines.
Selection tips (to increase conversion)
- Set up a quiet test environment before the language assessment — test your headset and mic levels.
- Have a one-line elevator pitch: name, current status, and immediate availability.
- Familiarize yourself with basic retention phrases — empathize, summarize, offer options, and confirm resolution.
- Complete all pre-joining documentation quickly and ensure your system specs match the job requirement.
How to Apply — Step-by-step Guide
Applying for this role is straightforward. Treat it like a mini sales pitch — you’re selling reliability, clarity, and immediate availability. Follow these steps to maximize your chances:
Step 1: Update a concise application
Prepare a one-page resume tailored to voice & customer service roles. Highlight any prior customer-facing or telephonic experience, relevant tools (CRM names if any), your typing speed if measured, and your availability (immediate/notice period). Use a professional subject line for email applications (e.g., "Application: Customer Retention - Voice | [Your Name] | Immediate").
Step 2: Verify tech readiness
Before applying, confirm your machine specs and internet connectivity. Run a 10-minute trial video call with a friend to ensure the headset and microphone work, and that background noise is minimal. Employers prefer candidates who can prove their home-office readiness quickly.
Step 3: Apply via the portal or email
Use the provided Naukri application link or send a targeted email to the contact with the resume attached. Include your phone number, location (city), and confirmation of immediate availability. If applying via the portal, copy/paste a crisp intro and attach your resume in PDF.
Step 4: Prepare for assessments
Practice the typing test, read aloud for fluency, and complete a quick online psychometric-style quiz (there are many practice simulators). Stay hydrated and choose a quiet time-slot for test attempts.
Step 5: Follow-up
If you haven’t heard back within 5–7 business days, send a polite follow-up to the contact number or email confirming your continued interest. Keep follow-ups crisp and professional.
Apply Now on NaukriFrequently Asked Questions (FAQs)
- Q1: Is prior BPO experience mandatory?
- No — the role is open to freshers (0–1 years). Prior exposure to customer-facing roles helps but is not mandatory.
- Q2: What does “Limited WFH” mean?
- Limited WFH typically means that while most shifts are remote, there may be an initial onboarding phase or periodic office visits (here, hiring office located in Kolkata) as per client or compliance requirements.
- Q3: Will the contract convert to a permanent role?
- Many contractual engagements have conversion potential based on performance and client requirements. Confirm conversion policy with HR during the interview.
- Q4: What happens if I don't meet the typing or Versant criteria?
- Failing one assessment usually disqualifies immediate consideration, but some clients allow re-tests after a cooling period. Ask the recruiter about re-test policies.
- Q5: Are shift timings fixed? Do they include night shifts?
- Shift details are usually provided during the HR round. BPM roles often include rotational shifts; clarify shift expectations with the recruiter before accepting an offer.
- Q6: How quickly should I be available after selection?
- The posting prefers immediate joiners. Provide an honest notice period in your application; shorter notice often increases selection odds for urgent hiring drives.
- Q7: What documents will I need at joining?
- Typically: proof of identity (Aadhaar/PAN/Passport), educational certificates, and bank details for salary. HR will send a complete checklist after selection.
Conclusion & Next Steps
This Tech Mahindra limited WFH voice process in Kolkata is an excellent entry point for candidates who want to gain practical BPM experience while working remotely. If you meet the system and linguistic requirements and can start quickly, follow the step-by-step application guide above and apply through the provided link or reach out directly to the hiring contact. Nail the basics — set up a quiet workspace, ensure your headset and internet are solid, and practice clear, empathetic speech — and you’ll be ahead of many applicants.
Apply now: Apply on Naukri
Prepared by Talent Content — optimized for SEO, candidate clarity, and conversions. For a branded version with company assets, or a LinkedIn post adapted from this brief, reply and I’ll produce it.
0 Comments