AC
Accenture — Application Tech Support Practitioner (Bengaluru)
Entry-level opportunity for grads and freshers focused on Service Desk Management and application support. Ideal for candidates who are customer-first and technically curious.
Why this role matters
This job is the frontline of IT — you’ll be the person who keeps business tools running and users confident. It’s not just ticket triage; it’s about creating faster, repeatable fixes and giving customers an excellent experience.
What you’ll be doing
- Own service desk activities — log, track and resolve incidents efficiently.
- Talk to users clearly and professionally to diagnose problems and provide solutions.
- Contribute to a knowledge base so the team resolves similar issues faster next time.
- Collaborate with product and engineering teams for escalations and long-term fixes.
- Follow incident and problem management processes to improve reliability.
What we’re looking for
- Must-have: Practical experience or knowledge of Service Desk Management.
- Good-to-have: Voice-based support experience (phone support).
- Comfortable with standard IT operations and support practices (incident/problem management).
- Excellent communication and a collaborative, customer-first attitude.
- Any graduation — freshers and early-career candidates encouraged to apply.
Career traction
This role is a launchpad to careers like Service Delivery Manager, ITSM Specialist, or Incident Manager — if you enjoy process, people and stability, you’ll grow fast.
0 Comments