Capgemini Exceller 2025: CSG IT Enablers Jobs in Noida
Are you a 2025 graduate looking to kickstart your career in IT service and customer support? Capgemini, a global leader in technology services and consulting, is inviting applications for its Contact Support Group (CSG) – IT Enablers role under the Exceller Hiring Program. This is a golden opportunity for freshers to gain hands-on experience in technical support, work with cutting-edge tools, and collaborate with clients across Telecom, Financial Services, Healthcare, and Technology domains.
The Exceller program is designed to provide structured training, global exposure, and career growth opportunities. For candidates willing to work in a 24×7 rotational shift in Noida, this role offers an excellent starting point for a long-term career in IT service management.
About Capgemini
Capgemini is a multinational corporation specializing in consulting, technology services, and digital transformation. Known for its innovative approach, global presence, and employee-first culture, Capgemini empowers businesses to leverage technology for growth.
- Founded: 1967
- Headquarters: Paris, France
- Employees: 350,000+
- Global Operations: 50+ countries
Job Role & Responsibilities
As a CSG Analyst under the Exceller program, your responsibilities will include:
- Providing technical support and customer service to global clients.
- Managing IT infrastructure incidents and service requests via chat, email, voice, and bots.
- Prioritizing issues and ensuring timely resolution of tickets.
- Using business intelligence and analytics to enhance customer satisfaction.
- Handling multiple contact channels effectively, including AI tools like CHIP BOT.
- Contributing to Knowledge Management and Service Delivery improvements.
- Ensuring First Contact Resolution (FCR) and high-quality customer experience.
Eligibility Criteria
- Education: 3-year Diploma / Graduation in any stream – Passing Year: 2025
- Communication: Excellent spoken and written English
- Skills: Good interpersonal and problem-solving skills, basic computer knowledge, adaptability to 24×7 rotational shifts
- Location: Must be willing to relocate to Noida
- Citizenship: Open only for Indian citizens
Required documents:
- Updated resume/CV
- Educational certificates
- Photo ID proof
Salary, Perks, and Benefits
- CTC: ₹3.25 LPA (₹3 LPA + ₹25,000 one-time incentive)
- Full-time employment with global exposure
- Structured training programs for skill enhancement
- Career growth opportunities within IT service and support
- Encouraging applications from female candidates
How to Apply
- Visit the official Capgemini career portal and locate the Exceller – CSG IT Enablers job posting.
- Register or log in with your account.
- Fill in your personal and professional details accurately.
- Upload your updated resume and required documents.
- Submit the application before 15th October 2025, 11:59 PM.
- Shortlisted candidates will be contacted for online assessments and virtual interviews.
Selection Process
- Online Assessment
- Virtual Interview (Technical + HR)
- Note: Candidates must arrange their own infrastructure for assessments.
Tips for Job Seekers
- Resume: Highlight communication skills, technical knowledge, and problem-solving ability.
- Interview: Be ready to demonstrate customer handling scenarios and IT troubleshooting knowledge.
- Skills: Brush up on basic computer operations, ticketing tools, and AI-assisted support systems.
- Professionalism: Showcase empathy, patience, and effective communication.
Key Highlights / Summary Table
| Job Title | CSG – IT Enablers (Exceller Program) |
|---|---|
| Company | Capgemini |
| Location | Noida |
| Eligibility | 3-year Diploma / Graduation – Passing Year 2025 | Excellent English |
| CTC | ₹3.25 LPA (₹3 LPA + ₹25,000 incentive) |
| Application Deadline | 15th October 2025, 11:59 PM |
FAQs
- Q: Can freshers apply?
A: Yes, the Exceller program is specifically for 2025 graduates. - Q: Is prior IT experience required?
A: No, training will be provided as part of the program. - Q: Are female candidates encouraged to apply?
A: Absolutely, Capgemini encourages diversity and inclusion. - Q: What shifts are required?
A: 24×7 rotational shifts. - Q: Do I need to relocate?
A: Yes, the role is based in Noida. - Q: How will the selection process proceed?
A: Online assessment followed by virtual technical & HR interviews.
The Capgemini Exceller – CSG IT Enablers role is an excellent gateway for freshers to start their IT career in technical support and client servicing. With structured training, global exposure, and career growth potential, this opportunity sets the foundation for long-term success.
Apply Now
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